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What & Why Quality Management?

tecxpertsCorporate TrainingWhat & Why Quality Management?
12 January 2018 Posted by tecxperts Corporate Training 2 Comments

Quality Management

When it comes to a business, quality refers to everything, within that it includes the overall output, product or customer service. Quality management systems focus on ensuring that every process in a company from handling new business, to staff training and product manufacture is of a high enough standard to help the business run smoothly and successfully

Many businesses might feel that they do not need a quality management system within their business. This is especially the case for small businesses. But studies have found that those companies that do implement a robust quality management system save time and money, and set their businesses up for growth in the future. A flaw or weakness in your company can prevent its advancement during normal economic times and leave it vulnerable to corporate takeovers or bankruptcy during a downturn in the economy. Whether your company’s just starting out or have already established a number of years in the business, you need to protect your investment through best of quality available in market. Perhaps one of the more important aspects of a QMS is that you’ll be able to make continual improvements in how you run your company. From managing your risks better to driving down operating costs, from improving your market share to increasing your customer satisfaction, your QMS will give you an edge over all your competitors.

Excellent Quality Starts with Excellent Quality Management

Have you ever visited a business for the first time and got the terrible service while you were there? Would you go back again? Most people would say that they would not return. This is something that many companies are facing on a day-to-day basis. They need to make sure they are providing their customers with high quality products or services and they know that if they do not, these customers will not return. This can be devastating to a business.

To help ensure that their customers will return, many businesses are putting quality management at the front of their priority list. They are developing a quality management system that will ensure that their customers will be satisfied with the level of quality that they receive. They know how important happy customers are so they will do all that is possible to make it happen.

One way that many businesses have chosen to prove that they have high quality standards is to achieve ISO certification. When a company achieves the ISO certificate, they are proud to display it because this means that they have met all of the requirements to earn this recognition. Their customers can see that they are focused on quality and that they will adhere to the internationally accepted guidelines that have been set forth.

In order to maintain this certification, the company must pass an ISO audit. This is a very important audit because if they fail, they could lose their ISO certification. Often times they try to delegate responsibilities to people in the office to make sure that all procedures and policies are up to date but this can be an overwhelming tasking for someone that has other responsibilities as well. The best option for many companies is to hire an ISO consultant.

This consultant will have one job and one job only. Their job is to make sure that the business is compliant and that any issues that arise are handled swiftly. They have taken the ISO courses and know what things must be maintained to pass the audit. In their ISO course, they were taught how important this certificate is and what they must do to protect its status.

Having this expertise on the team is a valuable asset. While they are focusing on the quality and documentation in the business, everyone else is left open to manage the different areas that they are responsible for. Business will flow smoother and the certification will be protected. That is the goal in any business that has a quality management system in place.

Quality Standards Judge : ISO

None of us can ignore the fact that public budgets are tightening, and with more and more news about cut backs to public services the way to win public sector contracts is to be as reliable and efficient as possible. It Is really hard for a business to prove their customers that their product/service is a quality product/service here is when ISO certifications comes into play. It is a prove that your product/service stands up to various quality standards that are being set by ISO. The ISO 9001 certification is the most successful, internationally recognized standard for quality management. So much so that there are now over 1 million companies holding the certification in more than 150 countries. The certification isn’t limited only to private sector businesses however and there are a wide range of sectors across the globe that have been certified. The aim of ISO 9001 is to implement a Quality Management System into your business, strengthening the quality of service or product you provide, streamlining your management processes and more than anything allowing you to stand out from the crowd.

The ISO 9001 certification concentrates on the following eight core principles:

  1. Consistent production of high quality products or services while allowing all actions to be traceable
  2. Placing real focus on the customers, allowing them to have a say in how you operate and where improvements could be made
  3. Concentrating on leadership and how changes higher up the staff roll can affect the quality of services or products
  4. Involving people in the management system
  5. Working on a systematic and thorough approach to the system
  6. Continual updates and improvements to the system
  7. Gathering data allowing decisions to be made on clear facts
  8. Improving supplier relations for mutual benefit


The investment your company makes on your quality management system (QMS) doesn’t have to be prohibitive because you are not limited to hiring expert consultants who charge exorbitant fees for creating your QMS. You can simply go online and look over a quality management system sample from a reputable provider of management systems and quality plans. You can get a look at a sample and determine if you can get a well-structured QMS for an affordable price.

Every investment you make on your business is important, and one of these investments should be an ISO 9001 certified QMS. It’s an investment that brings operational efficiency, higher returns on assets, increased sales, and inevitably, profitability.

Putting a quality management system in place for the first time can be fairly overwhelming. There are so many documents and procedures that need to be reviewed to ensure accuracy hence Good follow up is the key

As said by sir JOHN RUSKIN “Quality is never an accident it is always a result of intelligent effort”

Comments (2)

  1. Sheshank

    Thanks for sharing information on Quality Management. Milestone Achievers is ISO 9001 certified and I am proud to be its member.

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